- How can I contact you?
You can contact our support team via phone on 01-5065525 or by email on firstname.lastname@example.org. Our office is open Monday – Friday 09:00am – 05:00pm and Saturday – Sunday 09:00am – 03:00pm. If you need urgent support outside of office hours, contact us by phone on 01-5065525.
- How can I update my contact details?
Any updated information is required in writing. You can email the office on email@example.com to update any contact details and our support team will adjust your account accordingly. Once complete, you will receive an email to confirm the changes have been made.
- It is my responsibility to provide up to date contact information?
Yes, this is your responsibility to update any personal details we have on file. We will require you to email any changes to firstname.lastname@example.org to ensure we update the information correctly. If you need to update your card details, you can do so over the phone on 01-5065525.
It is important to update your information as soon as anything changes to prevent any missed information.
- Do we sell boxes and packing materials?
We do not sell boxes or packing materials at this time.
- How do I give feedback/leave a review?
If you would like to leave us feedback, we would really appreciate it. You can leave a review on Google by following the links below for the relevant location.
Or, on Trustpilot here: https://uk.trustpilot.com/review/www.storebox.co.uk
Alternatively, if you have any feedback you feel would make your storage experience better, please contact our team on 01-5065525 or email email@example.com. We’re always interested in your feedback!
- Do you have first floor units?
Our facility in Artane offers indoor and outdoor storage ranging from 10sqft – 160sqft. All sizes have availability on the ground floor and our first floor indoor storage has lift access for your items. The outdoor 160sqft storage unit are all drive up accessible.
Our Clondalkin facility is outdoor storage with drive up units available that you can access 24/7.
- How many steps to the first floor units?
All of our indoor storage in Artane have availability on the ground floor and our first floor indoor storage has lift access for your items and stairs for yourself. If you require a ground floor unit, we advise you to come into branch or call the team on 01-5065525 to check our availability.
The outdoor storage in Artane and Clondalkin offer drive up accessibility.
- Is there anything I can’t store?
Storebox have very few limitations on what you can store, but there are a few exceptions. Our https://storebox.ie/terms-conditions/ outlines that you can’t store items such as;
- Fire arms
- Compressed oils or gases
- Flammable liquid and gases
- Counterfeit or stolen goods
- Food or perishable goods
- Birds, fish, animals or any other living creatures
- All motor vehicles – except in the case of prior written approval from Storebox
If you are unsure and need clarification, please just call one of our storage experts who will be happy to help you.